Sheila Heen
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October 6th, 2021
- statement against interest is one of the fastest ways to build trust
- statement against interest = saying something you wouldn't say if you were totally self-centred
- shift from blame to joint contribution (to problem)
- 2 key elements of apology
- own own role
- recognize the impacts
- > if you feel you need to add something, might be:
- impact on you isn't acknowledged
- she's not owning her agency
- you want her to know you had good intentions
- Tim > ~ I tell her I'm not asking for an apology, but that makes it worse
- (I would say that he could do well to acknowledge that she can't trust that he's not asking for an apology)