Malcolm Ocean's roamblog

You're doing more than what you think you're doing

created 2020-05-16 · edited 2020-05-16 · open in Roam

Case study: app review
- Here's a review of ArriveCAN, an app designed to facilitate people going through Canadian customs:
  - > Not working properly. I am coming in to Toronto airport but the app keeps defaulting to Vancouver airport. I installed and reinstalled a few times but same problem. I type in Toronto airport, Pearson, then click on next and nothing happens.
- Response from the developers:
  - > The ArriveCAN mobile app is currently being piloted at two Canadian ports of entry - Douglas border crossing and the Vancouver airport. Other locations will go live shortly. Until then, other options will be available at the border in order to submit the Traveller Contact Information form.
- In the heads of the ArriveCAN developers, they're simply piloting at one airport and not at others—simple. However, what they're also piloting is "what happens if you give people access to an app that doesn't work for their situation and doesn't explain why?"